Frequently Asked Questions
Note: Feel free to call us toll free (866) 725-2202 and we will be happy to carefully listen to your question, consider your unique needs and circumstances, and respond appropriately. We have licensed medical professionals on site, and can immediately telephone conference in other medical professionals who use the ReBuilder in their practices on a daily basis if necessary. If you are calling from outside the United States call +1 (304) 725-2202 or see our Contact Page for international telephone numbers in your area.
Does it hurt? What does it feel like?
Answer: The ReBuilder feels good. The signal feels like a tiny tingle that pulses on and off. Many people describe it as feeling like an "internal massage". If you turn the unit up, your calf muscles will twitch every time the little indicator light on the ReBuilder lights up. If you use the EMS setting to strengthen your muscles, you will feel a stronger contraction that lasts 6 seconds and then rests your legs for 6 seconds. You can manually adjust the intensity setting for maximum comfort.
Do these socks give the same stimulation as putting your feet in the footbath?
Answer: Yes, they perform the same function and some people report that they work better.
How will I know when it is working?
Answer: As for the ReBuilder itself, the ReBuilder has an indicator light on its face that lights up every time a signal is sent. This will tell you if the unit itself is generating a pulse. To test the wires that lead to the signal pads, you can hold one signal pad in each hand (or get another person who has a healthy nervous system to hold it in their hands) and slowly increase the intensity setting until you can feel it. You can wet the pads to increase the conductivity if necessary.
As for whether your ReBuilder is working to reduce your symptoms, this can be a subjective analysis based upon your particular set of symptoms. Usually, during the actual 30 minute treatment session, the sensation of pain will be totally gone, and then you will experience a significant reduction in pain for 2 to 4 hours. Then, this benefit should gradually increase in effectiveness and length of time with each successive treatment. This is because not only do the peripheral nerves need time to regenerate, but the brain must then re-connect with these now healthy nerves and re-learn to interpret the new incoming signals. If you are taking any pain medications, then your results may take longer until you are able to reduce your prescriptions with the help of your physician. Pain meds work by suppressing the nerve signals, and can actually make your neuropathy worse over time.
Does the ReBuilder treat RSD/CRPS?
Answer: Yes, the ReBuilder will relieve the chronic burning pain and reduce the tissue swelling associated with Reflex Sympathetic Dystrophy and Complex Regional Pain Syndrome.
What if it breaks?
Answer: ReBuilder carries a 5 year warranty against workmanship. If you have a problem, you can return it and we will repair it or replace it at our option and return it to you and we will pay the return shipping charge. ReBuilders built in 1988 are still working perfectly. Non-workmanship or customer damage failures will be considered on an individual basis. For example, one patient's dog ate through the wires and another patient set it on his car roof and drove off. We replaced both for free. 85% of our sales are referrals so we want you to keep your ReBuilder running so you can share your success stories with others.
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Questions? Contact us.
Telephone: Toll Free (866) 725-2202 or International:+1 (304) 725-2202.
FAX: 304-725-4915
e-mail: customer_service@rebuildermedical.com
International calls please see our Contact Page for additional telephone numbers.
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