Frequently Asked Questions

Note: Feel free to call us toll free (866) 725-2202 and we will be happy to carefully listen to your question, consider your unique needs and circumstances, and respond appropriately. We have licensed medical professionals on site, and can immediately telephone conference in other medical professionals who use the ReBuilder in their practices on a daily basis if necessary. If you are calling from outside the United States call +1 (304) 725-2202 or see our Contact Page for international telephone numbers in your area.

"Does it hurt? What does it feel like?"

Answer: The ReBuilder feels good. The signal feels like a tiny tingle that pulses on and off. You can manually adjust the intensity setting for maximum comfort.

"Do the conductive socks give the same stimulation as putting your feet in the footbath?"

Answer: Yes, they perform the same function and some people report that they work better. We developed them for those who have a little trouble managing the foot bath physically. With the conductive garments (socks, gloves, and tubes for the knees) you can treat yourself on an airplane at the office or at home with your feet up on the couch.

"How will I know when it is working?"

Answer: As for the ReBuilder itself operating properly, the ReBuilder has an indicator light on its face that lights up every time a signal is sent. This will tell you if the unit itself is generating a pulse. To test the wires that lead to the signal pads, you can hold one signal pad in each hand (or get another person who has a healthy nervous system to hold it in their hands) and slowly increase the intensity setting until you can feel it. You can wet the pads to increase the conductivity if necessary.

As for whether your ReBuilder is working to reduce your symptoms, this can be a subjective analysis based upon your particular set of symptoms. Usually, during the actual 30 minute treatment session, the sensation of pain will be totally gone, and then you will experience a significant reduction in pain for 2 to 4 hours. Then, this benefit should gradually increase in effectiveness and length of time with each successive treatment. This is because not only do the peripheral nerves need time to regenerate, but the brain must then re-connect with these now healthy nerves and re-learn to interpret the new incoming signals. If you are taking any pain medications, then your results may take longer until you are able to reduce your prescriptions with the help of your physician. Pain meds work by suppressing the nerve signals, and can actually make your neuropathy worse over time.

"What if it stops operating? how long is it warranted for?"

Answer: The ReBuilder carries a 5 year warranty against problems with workmanship. If you have a problem, you can return it and we will repair it or replace it at our option and return it to you and we will pay the return shipping charge. ReBuilders built in 1988 are still working perfectly. Non-workmanship or customer damage failures will be considered on an individual basis. For example, one patient's dog ate through the wires and another patient set it on his car roof and drove off. We replaced both for free. 85% of our sales are referrals so we want you to keep your ReBuilder running so you can share your success stories with others.

"Is the Rebuilder approved for medicare?"

Answer: Yes, Medicare will cover the ReBuilder. They cover the cost to rent it for a month so you can be sure that it is helping you and they will pay for the conductive socks so you can test it that first month.then, 30 to 60 days later Medicare will want a form (CMN) filled out by your physician after he examines you a second time to document your success. medicare will then pay for the purchase.

"That sounds like a lot of paperwork. Can you handle the paperwork for me?

Answer: Yes, we will handle all the paperwork for you. All we ask is that you sign the papers we forward to you from Medicare in a timely fashion, see your doctor to get an initial prescription, use your ReBuilder faithfully for a month, and then return to the doctor so he can send back the CMN form.

"Does Medicare cover the entire cost?"

Answer: Medicare requires you to pay the first $150 deductible for medical products each year. Once you have met that deductible, Medicare covers about 80% of the cost of all medical products. If you have secondary insurance, we will handle filing all that paperwork for you as well, and most secondary insurance plans will cover the entire balance. Any remaining balance can be paid in small monthly increments as your budget allows.

"Why hasn't my doctor told me about the ReBuilder?"

Answer: If your doctor has kept up with new medical developments he will have told you. Many physicians today are so busy that they sometimes neglect to follow new technology. One way we can reach these doctors is when you request a prescription for the Rebuilder, that triggers him to begin researching the ReBuilder and the vast majority of doctors will provide you with the prescription and then they begin to prescribe it for their other patients with pain from neuropathy once he observes how well it has worked for you.

"What if he/she refuses to write a prescription?"

Find a new physician who really cares about his patients and is willing to use his own judgment and observations to make an informed decision.

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Can everyone use the ReBuilder?

Answer: the ReBuilder is safe for almost everyone. As with all medical equipment we suggest that pregnant women and children should use the ReBuilder. It is contra indicated for patients with certain pacemakers, especially those with the defibrillator accessory. You can check with your cardiologist and even have him call us for a technical consultation to determine if you can use the ReBuilder under his direct supervision.

"How much does the ReBuilder and its conductive garments cost?"

Answer: If you are on Medicare, most people pay little or nothing. If you do not have Medicare, the device can be paid for by credit card, check, money order, or wire transfer. The ReBuilder 300 costs $499, and the conductive garments cost $800 per pair.

"Why are the socks and gloves so expensive?

Answer: First, Medicare sets the price and frankly we have seen a vast differences between the prices they set, and they many times make no sense to us. they will pay thousands of dollars for a lifetime of drugs that have side effects and that do not mitigate the disease, and then only pay a few hundred for a device that fixes the problem with no side effects!

"Thank you, thank you, thank you ReBuilder Medical. I am ready to fill out my papers and get started feeling better!"

More questions? Please contact us.
Telephone: Toll Free (866) 725-2202 or International:+1 (304) 725-2202.
FAX: 304-725-4915
e-mail: customer_service@rebuildermedical.com
International calls please see our Contact Page for additional telephone numbers.

We are an American Company, with American employees, using American parts, and we appreciate your business.

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