Your ReBuilder® device carries a LIFETIME WARRANTY against defects in workmanship.
If you have a problem with your device, try our basic troubleshooting guide, or give us a call. We may be able to diagnose the problem and fix it over the phone, but If we can not correct the problem, then follow the steps below to redeem the warranty.
Redeeming the Warranty
- We will give you a return order number for your replacement ReBuilder.
- Place this order number on the outside of the box.
- Additionally, send your ReBuilder with its battery in it, the AC adapter if applicable, and the lead wire(s). For your records, write down the tracking number from the shipping company you select.
- Even more, we will repair or replace your unit and ship it back to you free of charge!
Our accessories carry a 90-day warranty against defects in workmanship. Should you have a defective accessory, please call us for return information. We will repair or replace the accessory at our discretion. We strongly encourage you to insure your shipment for its retail value, in case the shipping company loses the package.
All warranty claims are to be processed by the manufacturer directly and must be accompanied by a receipt for purchase or copy of a dated order to dispense by a certified physician’s office. DO NOT RETURN THIS ITEM TO YOUR DOCTOR FOR WARRANTY RELATED ISSUES. Contact ReBuilder Medical for all warranty claims (877) 717-5487