Your ReBuilder® device carries a LIFETIME WARRANTY against defects in workmanship.
If you have a problem with your ReBuilder device, try our basic troubleshooting guide, or give us a call at 877-717-5487. We may be able to diagnose the problem and fix it over the phone, but If we can not correct the problem, then follow the steps below to redeem the warranty.
Redeeming the Warranty
- When you call in, we will give you a return order number for your malfunctioning ReBuilder device.
- Place this order number on a piece of paper with your ReBuilder device inside the secure box you selected.
- Additionally, send your ReBuilder device with its battery in it, the AC adapter if applicable, and the lead wire(s) and any other items instructed by our representative. For your records, write down the tracking number from the shipping company you select. We strongly advise you insure your shipment.
- Even more, we will repair or replace your ReBuilder device and ship it back to you free of charge! (Unless it is determined the ReBuilder device was damaged from neglect or other user inflicted harm)
Our accessories carry a 90-day warranty against defects in workmanship. Should you have a defective accessory, please call us so we can check warranty date and for return information if applicable. We will repair or replace the accessory at our discretion, if under warranty. We strongly encourage you to insure your shipment for its retail value, in case the shipping company loses the package.
All warranty claims are to be processed by the manufacturer directly and must include the return order number given to you by our representative. DO NOT RETURN THIS ITEM TO YOUR DOCTOR FOR WARRANTY RELATED ISSUES. Contact ReBuilder Medical for all warranty claims (877) 717-5487